Returns & Exchanges

At Icecartel, we want you to be completely satisfied with your luxury jewelry purchase, which is why we offer a 30-day return policy for items in original, unworn condition. Whether you need a different size or a full refund, our team is committed to ensuring a seamless experience for every customer.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.

• 2.
  Pack Your Items

  Securely place the jewelry in its original Icecartel packaging, including all certificates of authenticity and protective pouches, to ensure it arrives safely.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.