Frequently Asked Questions

Everything you need to know about our premium jewelry and services.

What materials are used in Icecartel jewelry?

We specialize in high-quality moissanite stones set in 925 sterling silver or solid 14k/18k gold. Every piece is designed to pass diamond testers and maintain its brilliance for a lifetime.

How long does shipping take?

Standard shipping typically takes 5-7 business days, while custom orders may take 3-4 weeks for production and delivery. We provide tracking numbers for all orders once they are dispatched.

Do you offer a warranty on your products?

Yes, all Icecartel jewelry comes with a 12-month warranty covering manufacturing defects. We also provide a certificate of authenticity for our moissanite stones.

What is your return and exchange policy?

We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and personalized jewelry are final sale and cannot be returned.

Can I request a custom jewelry design?

Absolutely. We have a dedicated custom design team that can bring your vision to life. Simply contact our support team with your ideas or sketches to receive a quote.

Are your payments secure?

We prioritize your security. Our checkout process uses SSL encryption to protect your data, and we accept all major credit cards, PayPal, and flexible financing options.